Accessibility
The SSAT aims to make information on its website accessible to all users. If you are having difficulty accessing or reading information, please contact us and we will arrange to get the information to you in another form.
Document Format
Office Facilities
Translating and Interpreting Service
Disability-Related Needs
Teletypewriter Service (TTY)
Large Print
Audio Files and CD
Browser Information
Document Format
Documents on this website are available in both Portable Document Format (PDF) and Rich Text Format (RTF). Hard-copies are available from any office of the SSAT, upon request.
Adobe Acrobat Reader is required to view the PDF version of forms. It is available as a free download from the Adobe web site. Access At Adobe provides a number of tools that can help people who use speech readers to read the content of PDF documents. These tools work by converting PDF documents to text readable by speech readers. These tools are free of charge and most require no downloading of files.
Rich Text Format documents can be opened in most major word processing programs (such as Microsoft Word and WordPerfect).
Office Facilities
In addition to the services listed below, details on the facilities at each SSAT office are listed under Facilities and Location.
Translating and Interpreting Service
For information in another language, call 131 450 from anywhere in Australia. The Translating and Interpreting Service can call the SSAT on your behalf.
Professional interpreters are available at no cost to applicants, to assist during the hearing. You must inform your case manager, if you require an interpreter. Please note that friends or family members may not interpret at a hearing.
Interpreters are covered by confidentiality provisions and a Code of Ethics, which means customers can be reassured that any information learned through an interview conducted by an interpreter will remain confidential.
Disability-Related Needs
Please contact your local SSAT office to discuss how your individual requirements may best be met. Assistance may include sign interpreters, hearing loop, help getting to and from the hearing and flexible hearing options (such as hearings by telephone or video-conference).
Teletypewriter Service (TTY)
If you are hearing impaired, please call Freecall 1800 060 116 for teletypewriter service. Hearing (induction) loops are available at most SSAT offices. Please tell us if you need special help.
Large Print
Please contact your local SSAT office if you need large print formats of the SSAT’s general information documents (including the Service Charter and A Guide).
Audio Files and CD
As part of its efforts to assist applicants with special needs, the SSAT's general information documents are available in MP3 audio format. You may need to download a software-based media player such as RealPlayer or Windows Media Player to play MP3 files on your computer.
You can also contact your local SSAT office if you would like an audio CD containing the SSAT’s general information documents (including the Service Charter and A Guide).
Browser Information
The SSAT website content has been designed specifically with Internet Explorer 6 in mind at a screen resolution of 1024x768 in true colour. While content is available to different browsers, not all of the site's design details will necessarily display correctly. This will depend on the web standards supported by the particular browser. We encourage you to always use the latest version of your particular browser.