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Disability-Related Needs

The SSAT aims to make information on its website accessible to all users. If you are having difficulty accessing or reading information, please contact us and we will arrange to get the information to you in another form.

In addition to the services listed below, details on the facilities at each SSAT office are listed under Facilities and Location.

Individual Assistance
Please contact your local SSAT office to discuss how your individual requirements can best be met. Assistance may include sign interpreters, hearing loop, help getting to and from the hearing and flexible hearing options (such as hearings by telephone or video-conference).


Teletypewriter Service (TTY)
If you are hearing impaired, please call Freecall™ 1800 060 116 for teletypewriter service. Hearing (induction) loops are available at most SSAT offices. Please tell us if you need special help.


Large Print
Please contact your local SSAT office if you need large print formats of the SSAT’s general information documents (including the Service Charter and A Guide).


Audio Files and CD
As part of its efforts to assist applicants with special needs, some of the SSAT's general information documents are available in MP3 audio format on this website, under Accessibility. You may need to download a software-based media player such as RealPlayer or Windows Media Player to play MP3 files on your computer. Further documents with information relevant to child support appeals will be available in MP3 audio format on this website early in 2007.

You can also contact your local SSAT office if you would like an audio CD of the SSAT’s general information documents (including the Service Charter and A Guide).