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Outreach and Community Education

The SSAT’s national outreach strategy is directed at improving knowledge and understanding of the SSAT in the Australian community, as well as providing a means of strategically managing key stakeholder relationships.

Efforts to promote the SSAT include information and training sessions to Legal Aid solicitors, invitations to interested parties to observe SSAT hearings and learn about the application process, and ongoing liaison with Welfare Rights. The SSAT is also committed to promoting awareness of, and access to, review for Indigenous people.

Local SSAT offices also maintain ongoing relationships with local Centrelink and Child Support Agency management and staff to improve access to the appeal system.

The SSAT is very conscious of the limit on the resources it can devote to outreach and the balance it needs to strike between making people aware of the service the SSAT can provide, without appearing to be ‘advertising’ for appeals.